Connect orders to your accounts
Agree how orders, updates and refunds should move, then test the connections with your team.
Connect systemsRetail & online stores
Keep orders moving without copying every detail.
We help shops and online stores connect orders, accounts and customer messages, so you can focus on selling and serving customers.
Sound familiar?
Where the day gets away from you
We start with the jobs that interrupt your work, then agree what to simplify or automate.
- Copying order information into your accounts.
- Answering the same delivery and order questions.
- Checking competitor offers by hand.
- Fixing confusing product pages after customers ask for help.
Practical help
What we automate and fix
We build around how you work, test it with you and show you how to run it. You keep your accounts, data and the work we build.
Handle routine order questions
Prepare replies using agreed order information and send exceptions to someone who can help.
Automate tasksKeep an eye on competitor changes
Set up a way to review relevant public offers and receive updates on the changes you want to watch.
Custom buildsMake buying easier
Improve product information and the route to checkout, with order handling connected to your systems.
Websites & storesHow it could work
Example use cases
Illustrative examples of how this could work for your business, rather than measured client results.
Retail & online stores
Online store: competitor tracking
I never know when competitors change their prices.
We watch their websites and message you the moment a price or offer changes.
Retail & online stores
Online store: comments turned into leads
A product post gets plenty of likes, but the people who want the item are not followed up.
When someone comments a keyword such as "DROP" on a post, they get a message with the product details and a link. They are added to your contact list, with a follow-up if they do not buy.
Questions before you start
Can you work with our current store?
We review your store and its connection options before recommending changes. The aim is to build on what already works.
What about refunds and unusual orders?
We agree the rules for updates and refunds, then test exceptions. Orders that need a decision can be flagged for your team.
Will competitor tracking change our prices?
Tracking can simply notify you of relevant changes. Pricing decisions stay with you unless we separately agree a process.
Get your time back
Tell us what’s slowing you down. We’ll work out a practical next step together.