No app fits? We build it

Often an existing app is enough, so we check that first. A custom build makes sense when your process has a clear gap that no app covers.

We look at the spreadsheets, forms and apps you already use and find what they cannot do. Around 12% of Australian businesses reported using AI in 2024-25, so many are still working out where it fits (Australian Bureau of Statistics, 2026). Once the gap is agreed, we build a small working version before adding anything else.

Not into free public AI tools. The privacy regulator, the Office of the Australian Information Commissioner (OAIC), advises businesses not to enter personal information, and especially sensitive information, into publicly available generative AI tools (OAIC guidance, updated 2025).

The Privacy Act applies to any business that uses AI with personal information. Before we build, we agree where your files are stored, whether the AI provider can use your data to train its models, and which people on your team can see what.

You keep your business data and your business accounts. You also receive the code and documentation we create for you.

We confirm this in writing before work starts. We also explain which third-party platforms need their own accounts, so you know whose login sits behind each part of the tool.

The cost depends on the tasks it handles, how many of your systems it connects to, and how much of your own information it needs to work from. We agree the scope and cost in writing before we build.

Off-the-shelf chatbot subscriptions are usually the cheapest start for simple questions. For anything custom, plan for ongoing care too, such as updates, checks and changes as your business grows.

A focused tool with one job is usually a matter of weeks. Tools that connect to several systems take longer.

We start with a working version of one job, test it with your team, then add features. The timing depends on how quickly your team can share examples and give us the access we need.

It can, which is why we limit it to approved information and test it on real questions before your team relies on it. When the answer is not in your information, it should say so and pass the question to a person.

We test it on about ten real past questions or jobs and record every error. Your team checks the answers during the first weeks before it is used for customer-facing work.

No. Your team uses the tool in plain English, and we show them how it works and what to check.

Someone on your team needs to keep the information up to date, such as prices, policies and documents. We show that person how to make those updates.